Frequently Asked Questions
Everything you need to know about bringing Olivia's elegance into your home.
What is the typical shipping timeframe for furniture?
Most in-stock furniture items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the piece.
Do you offer White Glove delivery services?
Yes, we offer premium White Glove delivery for an additional fee, which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most decor items within 30 days of delivery, provided they are in their original packaging and unused condition. Please note that custom-made furniture is final sale.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal.
Are your wood products sustainably sourced?
At Olivia's, we prioritize sustainability. Over 80% of our wooden furniture collections are crafted from FSC-certified timber or reclaimed materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.